At its core, Microsoft Dynamics 365  is a suite of cloud-based applications that bring together Customer Relationship Management (CRM)  and Enterprise Resource Planning (ERP) . It’s designed to give businesses a single source of truth — one system where sales, marketing, customer service, and operations can all work together seamlessly. Unlike traditional systems, Dynamics 365 integrates directly with Microsoft tools you already know, such as Office 365, Teams, and Power BI.